1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users who are at least 18 years old and purchasing products for personal use. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of FURMIN Pet Care Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Products and Services

2.1 Product Descriptions

We take great care to accurately describe our professional-grade pet grooming tools including combs, de-shedders, nail care products, scissors, and shampoos. However, slight variations in color or appearance may occur due to monitor settings.

2.2 Professional Use Disclaimer

While our tools are of professional quality, they are sold for home use unless otherwise specified. For commercial grooming businesses, please contact us for appropriate licensing.

2.3 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order for any reason.

3.2 Pricing Information

All prices are in US Dollars and exclude applicable taxes and shipping fees unless otherwise stated. We occasionally update prices and cannot honor previous pricing.

3.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is processed at the time of order. You represent that you have the legal right to use your payment method.

3.4 Order Processing

Orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information via email once your order ships.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary due to customs processing.

4.3 Delivery Responsibilities

Once shipped, you become responsible for the goods. We’re not liable for delays caused by customs, weather, or other unforeseen circumstances.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery. Items must be unused, in original packaging with all tags attached. For hygiene reasons, opened shampoos and used nail care products cannot be returned.

5.2 Return Process

To initiate a return:

1. Email [email protected] with your order number and reason for return
2. We’ll provide a Return Authorization Number and instructions
3. Ship the item to: FURMIN Pet Care Shop Returns, 3562 Chapmans Lane, OAKLAND, US 48363

5.3 Refund Processing

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

5.4 Damaged or Incorrect Items

Contact us immediately at [email protected] with photos of damaged or incorrect items. We’ll arrange replacement or refund at no additional cost.

6. User Responsibilities

6.1 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all transactions.

6.2 Prohibited Uses

You may not use our site or products:

• For any unlawful purpose
• To solicit others to perform unlawful acts
• To infringe on intellectual property rights
• To submit false or misleading information

6.3 Product Use

You agree to use all grooming products according to manufacturer instructions and accept responsibility for proper use on appropriate animals.

7. Liability Limitations

7.1 General Limitation

FURMIN Pet Care Shop shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our website.

7.2 Product Liability

Our liability for defective products is limited to the purchase price of the product. We’re not liable for misuse or improper application of our grooming tools.

8. Privacy and Data Protection

Your privacy is important to us. All personal information is handled according to our Privacy Policy, which is incorporated into these Terms by reference.

9. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use after changes constitutes acceptance.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

11. Contact Information

For questions about these Terms, please contact us at:

FURMIN Pet Care Shop
3562 Chapmans Lane
OAKLAND, US 48363
Email: [email protected]