FURMIN Pet Care Shop – Frequently Asked Questions
Welcome to FURMIN’s FAQ section! We’re here to help you with all your professional pet grooming needs. Below you’ll find answers to our most commonly asked questions about products, shipping, payments, and more. Can’t find what you need? Our pet-loving customer care team is always happy to help at [email protected].
About Our Products
What types of pet grooming products does FURMIN offer?
We specialize in professional-grade pet grooming tools including:
- High-quality combs for all coat types
- Effective de-shedding tools to reduce pet hair in your home
- Precision nail care products
- Professional grooming scissors
- Specialty shampoos formulated for pet health
Are FURMIN products suitable for professional groomers?
Absolutely! Our products are designed to meet the needs of both professional groomers and dedicated pet parents. We focus on durability, effectiveness, and professional-grade quality in all our grooming tools.
How do I choose the right grooming tool for my pet?
Consider your pet’s coat type, size, and specific grooming needs. Our product descriptions include detailed information about which pets each tool is best suited for. If you need personalized recommendations, don’t hesitate to email our team at [email protected].
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this to follow your package’s journey to your doorstep.
Shipping & Delivery
What are your shipping options?
We offer two reliable shipping methods:
- Standard Shipping: $12.95 via DHL/FedEx (10-15 days after dispatch)
- Free Shipping: Via EMS for orders over $50 (15-25 days after dispatch)
Do you ship internationally?
Yes! We ship worldwide, with the exception of some Asian and remote regions. If you’re unsure about delivery to your location, please contact us at [email protected] before ordering.
Are there additional fees for international orders?
International orders may be subject to customs duties or taxes based on your country’s regulations. These fees are the responsibility of the recipient and are not included in your order total.
What happens if my package is delayed?
While we work with premium carriers to ensure timely delivery, occasional delays can happen. If your package is significantly delayed, please contact us with your order number and we’ll investigate with the carrier.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unused and in their original packaging. Please see our full Returns Policy for details.
How do I initiate a return?
Email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment method.
Customer Support
How can I contact customer service?
Our pet-loving team is happy to help! Email us at [email protected] and we’ll respond within 24 hours.
What are your business hours?
Our customer service team is available Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.
Where is FURMIN Pet Care Shop located?
Our headquarters is at:
3562 Chapmans Lane, OAKLAND, US 48363
3562 Chapmans Lane, OAKLAND, US 48363
Still have questions? We’re here to help you provide the best care for your furry friends. Contact us at [email protected] or browse our professional grooming collections to find the perfect tools for your pet care needs.